29:I[816506,["/_next/static/chunks/36uob8i9riz8e.js","/_next/static/chunks/2j1lo1fp07j9f.js","/_next/static/chunks/33-6ln_ih2mwl.js","/_next/static/chunks/3wynbyhe9d79p.js","/_next/static/chunks/1cufwwl27tnp0.js","/_next/static/chunks/3-hoj0i8bw9f-.js","/_next/static/chunks/0dhqcsged49j8.js","/_next/static/chunks/1w8tw3u-839kd.js","/_next/static/chunks/298z1bczrkys1.js","/_next/static/chunks/2jv2uwhvyk171.js","/_next/static/chunks/3dwu-tydqwcsg.js","/_next/static/chunks/0686dxrv110za.js","/_next/static/chunks/3enadu5lhaloa.js","/_next/static/chunks/1u2ly6m0msti0.js","/_next/static/chunks/1i-rgcouojpqg.js","/_next/static/chunks/3sw5u78bcew8u.js","/_next/static/chunks/2upqokmvbvcc-.js","/_next/static/chunks/2iodr7v0j7s_a.js","/_next/static/chunks/1-8mo38-h124u.js","/_next/static/chunks/0ic8rmdz-hyww.js","/_next/static/chunks/0bxnssgp1vx3w.js","/_next/static/chunks/0k9flt0fwbu2-.js","/_next/static/chunks/2nm7r1rohp8s6.js","/_next/static/chunks/1hiusxxv1h9t6.js","/_next/static/chunks/3z47ruhe3--mc.js","/_next/static/chunks/1jp-7_do785j2.js","/_next/static/chunks/3e_lh4xcmyx9q.js","/_next/static/chunks/20hmc0ojgel--.js"],""] 2a:I[35455,["/_next/static/chunks/36uob8i9riz8e.js","/_next/static/chunks/2j1lo1fp07j9f.js","/_next/static/chunks/33-6ln_ih2mwl.js","/_next/static/chunks/3wynbyhe9d79p.js","/_next/static/chunks/1cufwwl27tnp0.js","/_next/static/chunks/3-hoj0i8bw9f-.js","/_next/static/chunks/0dhqcsged49j8.js","/_next/static/chunks/1w8tw3u-839kd.js","/_next/static/chunks/298z1bczrkys1.js","/_next/static/chunks/2jv2uwhvyk171.js","/_next/static/chunks/3dwu-tydqwcsg.js","/_next/static/chunks/0686dxrv110za.js","/_next/static/chunks/3enadu5lhaloa.js","/_next/static/chunks/1u2ly6m0msti0.js","/_next/static/chunks/1i-rgcouojpqg.js","/_next/static/chunks/3sw5u78bcew8u.js","/_next/static/chunks/2upqokmvbvcc-.js","/_next/static/chunks/2iodr7v0j7s_a.js","/_next/static/chunks/1-8mo38-h124u.js","/_next/static/chunks/0ic8rmdz-hyww.js","/_next/static/chunks/0bxnssgp1vx3w.js","/_next/static/chunks/0k9flt0fwbu2-.js","/_next/static/chunks/2nm7r1rohp8s6.js","/_next/static/chunks/1hiusxxv1h9t6.js","/_next/static/chunks/3z47ruhe3--mc.js","/_next/static/chunks/1jp-7_do785j2.js","/_next/static/chunks/3e_lh4xcmyx9q.js","/_next/static/chunks/20hmc0ojgel--.js"],"SupportArticleContent"] 2c:I[312843,["/_next/static/chunks/36uob8i9riz8e.js","/_next/static/chunks/2j1lo1fp07j9f.js","/_next/static/chunks/33-6ln_ih2mwl.js","/_next/static/chunks/3wynbyhe9d79p.js","/_next/static/chunks/1cufwwl27tnp0.js","/_next/static/chunks/3-hoj0i8bw9f-.js","/_next/static/chunks/0dhqcsged49j8.js","/_next/static/chunks/1w8tw3u-839kd.js","/_next/static/chunks/298z1bczrkys1.js","/_next/static/chunks/2jv2uwhvyk171.js","/_next/static/chunks/3dwu-tydqwcsg.js"],"IconMark"] 2b:T1202,

What happens when somebody calls

Orsola answers and says who it is, in one short opening turn — something close to: "Hi, this is Orsola, [your name]'s AI assistant. Just so you know, this call is recorded for [your name]'s follow-up. How can I help you?"

It says it is an assistant and that the call is recorded, every time, before any real conversation. If the caller is not willing to be recorded, Orsola apologises, explains the call cannot continue on that basis, offers a text or a callback instead, and ends it.

From there it finds out who is calling and what they want, and does one of three things: answers a question it actually knows the answer to, takes a message, or arranges a callback. Before hanging up it confirms the caller's name, a number to reply on if one is needed, and a one-line summary of what they wanted.

You can take over at any time. While a call is running you will see Orsola is on a call, and Take Call hands it to you.

What it will not tell a caller

The caller is a stranger, and Orsola treats them as one:

It does not disclose your email, your files, your accounts, or what is in your calendar.
A caller cannot change anything — not your calendar, your mail, your files or your account. They can ask; the decision comes back to you.
It does not invent facts about you or your business. If it does not know, it takes the message.

Booking is the one place it can act, and only if you have enabled that. Even then it will not describe an appointment as booked unless the booking actually went through.

Ask Orsola to make a call

It works the other way round too. Ask, and Orsola rings somebody on your behalf:

"Call the garage on +44 20 7946 0123 and ask whether my car is ready to collect."

It needs two things before it will dial: the number, in full international format, and what the call is for. Ask it to "call the garage" without a number and it will come back for one rather than guess.

Asking plainly is what authorises the call — there is no separate confirmation step, so treat "call X and ask Y" as the instruction it is. When the call ends, Orsola tells you what came of it.

It speaks for you, never as you. It introduces itself as your assistant, exactly as it does on incoming calls. It is not pretending to be you, and it will not agree to anything on your behalf that you did not ask it to.

Outbound calls need a number of your own, so Max, and cost credits like any other call.

Reading and sending texts

Texts to your number arrive in the Phone area, where you can read them and reply.

Sending a text costs credits like anything else. With an empty balance you will be told so rather than the message quietly failing.

Call summaries

After a call ends, Orsola writes it up — who called, what they wanted, and anything they asked for. That arrives the way scheduled work does: it appears in Orsola, and the bell tells you.

Summaries are produced after the call finishes, not during, so give it a moment before assuming one is missing.

Being told when something is urgent

Most calls can wait for you to look. Some cannot, and Orsola raises those separately rather than leaving them in a list.

It flags a call as urgent for a narrow set of reasons: an emergency, a high-stakes legal or financial matter, a family emergency, or a caller explicitly asking for a real person. When it does, it gives a plain-language reason you can act on rather than just a flag, and you can dismiss the alert once you have dealt with it.

Deliberately narrow, so that an urgent alert means something. A caller being impatient is not urgent; a caller saying there has been an accident is.

Urgent alerts are one of the few things that can reach your phone as a push notification — see choose what you get notified about.

Where to go next

Who can see your chats, files, and recordings covers where call recordings and summaries sit alongside the rest of your data.

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